🔄 Recommended Return & Refund Policy for Kali Kaps

1. Return Window
Customers can return unused, unopened products within 30 days of receipt.

2. Condition of Returns
Items must be in their original packaging, sealed, and unaltered. Opened or used goods cannot be accepted for return.

3. Refund Processing
Once your return is received and inspected, refunds are processed within 3–5 business days, issued to the original payment method.

4. Customer Responsibilities
The customer covers return shipping costs, unless the return is due to our error (e.g., wrong or damaged item). Include a copy of the original receipt or order number.

5. Defective or Damaged Goods
If you receive defective or damaged products, contact us within 7 days. We’ll provide a prepaid return label and offer either a replacement or full refund.

6. How to Initiate a Return
Email support@kalikaps.com with your order number and reason for return. We’ll send you instructions and a return authorization.